Extremely disgruntled customer

Worst experience ever. My inlaws have timeshare at Dikololo and we wanted to go there now from 3rd to 10th January as this is when there timeshare is scheduled. My husband now gets an email that their unit has downgraded and we apparently do not have the timeshare available over this week. Pathetic, Pathetic my father in law has been trying to get confirmation as we have paid the annual fees. Your company is Pathetic and I am really disappointed. They have had the timeshare for almost 50 years and this is how they treat shareholders.