exceptionally poor service

Vacations management service took over the accounting service for levies of Dikhololo timeshare. In November they send a general letter in which they made use of a mail merge, taking my afrikaaans detail and merging it into this english letter and then did not check for this mistake. In this letter they gave proposed levies but my unit size and levies were not detailed in this letter. I wrote back complaining that they should treat me the same as Dikhololo in my preferred language and advise on what levies should be. I received nothing up till now. Today I get a phonecall as to why i did not pay my levies and then they send me a statement which i should apparently have received in January 2018. In this statement they have the cheek to add a fine for late payment. When i tried to sort it out with their accounting office stating that i would prefer service in my language, i was told that this an English country and i should get my attitude right. I again sent my complaints to the supp**** email address but to no avail as i did not receive a reply, even a machine one stating that my compllaint has been received and will be attended to.