RG
Rudolf G
1 reviews | Active since Jan 2010
06 May 2025, 16:16
Dysfunctional invoices issued by Beekman Lifestyle Holiday
Every year I have to struggle with the accounts department of Beekman Lifestyle/Holidays/Group to geta sensical invoice for the levies they expect me to pay for my timeshare. From the invoice one cannot see which unit or which week is being levied and the amounts on the invoice does not reflect the levies approved at the AGM. They just ignore my requests and keep sending the same dysfunctional invoice over and over.
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Replies (2)
The Beekman Group's replyOfficial
06 May 2025, 16:20Dear Rudolf
We appreciate your feedback and acknowledge your concerns. Please be assured that we have been in contact with you to clarify how the invoicing process works and to provide further explanation on the details reflected, particularly those pertaining to your flexi week. Our team remains available should you require any additional assistance.
Kind Regards
The Beekman Group
We appreciate your feedback and acknowledge your concerns. Please be assured that we have been in contact with you to clarify how the invoicing process works and to provide further explanation on the details reflected, particularly those pertaining to your flexi week. Our team remains available should you require any additional assistance.
Kind Regards
The Beekman Group
The Beekman Group's reply06 May 2025, 16:20
Official
Dear Rudolf
We appreciate your feedback and acknowledge your concerns. Please be assured that we have been in contact with you to clarify how the invoicing process works and to provide further explanation on the details reflected, particularly those pertaining to your flexi week. Our team remains available should you require any additional assistance.
Kind Regards
The Beekman Group
We appreciate your feedback and acknowledge your concerns. Please be assured that we have been in contact with you to clarify how the invoicing process works and to provide further explanation on the details reflected, particularly those pertaining to your flexi week. Our team remains available should you require any additional assistance.
Kind Regards
The Beekman Group
RG
Rudolf G's updateReviewer Update
12 Jun 2025, 09:02The explanation given by Beekman Group was that the flexi week invoices cannot be amended to indicate which unit the bill is for with a single levy amount that corresponds with the levies approved at the AGM. The invoices will therefore remain dysfunctional and I will just have to live with it.
RG
Rudolf G's update12 Jun 2025, 09:02
Reviewer Update
The explanation given by Beekman Group was that the flexi week invoices cannot be amended to indicate which unit the bill is for with a single levy amount that corresponds with the levies approved at the AGM. The invoices will therefore remain dysfunctional and I will just have to live with it.