Disgusted Service

I wanted to take my wife to a weekend break around sun city in march where there is a spa facility and i found the kingdom resort on the website. I made booking and requested a quote on the spa treatment. They confirmed my booking but never responded on the spa. A day later got an email that my booking has been cancelled without any explanation. Booked again but using different website and different card and they confirmed again. Called the number of their useless call centre,first it was before 5 and they lady put me on hold until it was after 5 and got an automated response that they are closed.Called the next day and was transfered around three different people until one rude lady. She told me that they have tried to get in to my card for payment and it doesnt go through. I asked why they didn't call me to advise this and why can't she send me invoice and i will pay and she said they only use credit card. So if u don't own credit card you can't stay there. They don't communicate,they dont email,they are rude and unprofessional. They just ruined my suprise weekend and i wont bother anymore booking this place. Why should i own a credit card to book a holiday if i dont want to own one and if i prefer to pay all my things cash per invoice is it a crime.