Disappointed by my first experience

Dear Kingdom resort. I am distraught by my first time experience at your resort. We heard a lot of good things about the place only to be let down by the physical experience of living in our unit. I booked for 2 nights and 3 days but had to leave the place a day and one night early.

These were my issues which displayed no sympathy from reception. 1). Checked in was at 10am on 18 Dec. Rooms were still being cleaned at 10:40. Not even an apology despite the prior 2 hour drive to the resort.

2). Bar fridge needed to be regassed. It had a gas smell and yet I had food in there. Had beverages in the fridge that refused to get cold even after 12 hours. I had complained about the fridge on my initial visit and nothing was done about it. Reception said they would get someone to check the fridge out, up until we forcefully checked out this morning nobody came to check the fridge out!

3). Got a patio unit but the outside light did not even work which forced us to stay inside with a useless aircorn that is half effective on a day with 35 degrees.

4). Found a spider in the shower which led me not taking a shower.

5). The toilet was not even cleaned.

Did not get an apology and had been turned down on the spot when I requested by refund. I insist that my refund is credited back to me. I am taking this matter up further and will spread the word that kingdom resort is highly unrecommended.

Please can this be sorted as a matter of urgency. Avikhar