ZP
Zak P

1 reviews | Active since Jan 2021

31 Aug 2021, 10:23

Dikololo no1 amongts the worst of the worst. Where you get treated like *********.

My staff was working away. We paid for accommodation with a credit card on Bookings.com for my staff to stay over at Dikololo. We got a confirmation to say the booking was confirmed. When my staff arrived they were told payment had not been made, that the payment did not go through. I was given banking details, and we immediately arranged an EFT. Payment was made. When we confirmed with the resort, I was told the money was not reflecting in there account yet, this is after we made an immediate payment. An hour later, we were still waiting for them to tell us the payment had gone through. I was then notified that my staff was escorted out by security like *********, and refused entry back in. this is after I was requested to make payment via EFT. My staff had to drive 3.5 hrs back to Joburg, and drive back 3.5 hrs the following day. Dikololo resort in Brits has the worse staff. They are useless and ***********. They will not give an inch. My company, my staff, our families and everyone we know will never stay at any of there resorts again. We will also never make use of bookings. com.

0
Replies (2)
The Beekman Group
The Beekman Group's reply31 Aug 2021, 14:56
Official
Hi Zak, thank you for your post - we will be in contact with you by the close of business today. Your reference number is***.
Regards
The Beekman Group



The Beekman Group
The Beekman Group's reply13 Sept 2021, 11:11
Official
Hi Zack, we confirm that our Res Support team has been in contact with you and that the matter was resolved.
Regards
The Beekman Group