Dikhololo NOT compassionate

I was on my way to stay at Dikhololo. On my way, with my 11 year son, my car broke down near Diepsloot which made this experience that much more dramatic. We had to get towed home as my engine had ceased. I called Dikhololo as I got home to explain what had happened and to ask, under the circumstances, that I could be either refunded or credited to go back at another time. This request has been denied as under the consumer protection act they would only grant such a request if there was an illness or death that had occurred. I was asking them to act above the letter of the law with some humanity involved but this has not been the case. Over the years I have stayed at Dikhololo many times so to find out that they are so unwilling to compromise is hugely disappointing.