RJ
Reta J

1 reviews | Active since Jun 2020

14 May 2022, 14:02

Dikhololo: indications on website not clear at all

I don't find this query closed yet, because I am not satisfied with your excuses. As I said the bedrooms upstairs wasn't 2 bedrooms. You have to walk through one room to go downstairs, so no privacy ,also the bathrooms are both downstairs. Only one with a shower, therefore 6 people must share one shower which is kind of rediculous. People sleeping upstairs must come dow in the night to use a toilet. On your website it doesn't indicate that both bathrooms is downstairs. There is no pictures of the bedrooms upstairs so you can get a clear indication of it is actually one bedroom with no privacy. The stairs are very steep so we had to move the beds downstairs for my elderly parents which was not ideal.! You also don't indicate that it is a bad dirt road to Dikhololo.

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Replies (4)
The Beekman Group
The Beekman Group's reply16 May 2022, 11:42
Official
Dear Reta 
 
We acknowledge your comments and thank you for bringing this to our attention. We have tried to contact you today but to no avail, as we would appreciate more information regarding the matter so that it can be further investigated. Please do contact us at your earliest convenience as we are deeply concerned about your experience and would like the chance to look into it. 
 
Kind Regards
The Beekman Group 
RJ
Reta J's update16 May 2022, 12:47
Reviewer Update
Thank you for replying

I had a missed call from one number today. I presume it was from you. I am sorry I could not answer, because I was still busy with a class. If possible could you please be so kind to contact me again this afternoon at 4 or tomorrow morning at 9.
Kind Regards
The Beekman Group
The Beekman Group's reply16 May 2022, 14:13
Official
Hi Reta

It's only a pleasure, we will try to contact you again at 4 pm today.

Kind Regards
The Beekman Group 
The Beekman Group
The Beekman Group's reply17 May 2022, 11:03
Official
Dear Reta

Thank you for taking the time to chat with us yesterday. We do apologize for the shortcomings and inconvenience caused to you, resulting in what was an unpleasant experience for you and your family. We always encourage guests to call ahead of their bookings to ensure that the unit configuration will be suited to their accommodation needs. From our side, we will endeavour to make the necessary improvements to prevent a similar scenario from occurring again. Our aim is to always provide guests with a memorable holiday experience and we can only hope that you will give us another chance to leave a better impression on you in the future. Stay safe and take care.

Kind Regards
The Beekman Group