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Rose B

1 reviews | Active since Oct 2020

16 Nov 2020, 09:31

Delaying refund

I made a booking with this establishment via Booking.com. They took money from my credit card within 48 hours for the booking. I cancelled my booking on 02 November 2020 and it was successful. They promised to refund me within 7 - 14 day. This period was stated in their email to me. When I enquired with them about the refund on 16 November 2020 (today) they are telling me that I will get my refund on 06 December 2020. I must now wait over a month for my refund.

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Replies (5)
The Beekman Group
The Beekman Group's reply19 Nov 2020, 10:49
Official
Hi Rose,  the refund will be processed immediately. Apologies for the inconvenience caused
Regards
The Kingdom Resort

RB
Rose B's update21 Nov 2020, 14:08
Reviewer Update
Thank you for the half that you refunded me. However, I don't understand why I was told that the other half will take 7 - 14 days. I am not satisfied with the way this is being handled.
The Beekman Group
The Beekman Group's reply24 Nov 2020, 15:26
Official
Hi Rose, we will investigate why you did not receive the full refund immediately. We will revert as soon as possible.
Regards
The Kingdom Resort
The Beekman Group
The Beekman Group's reply25 Nov 2020, 12:30
Official
Hi Rose, can you please provide us with your contact telephone number?
Regards
The Kingdom Resort
The Beekman Group
The Beekman Group's reply27 Nov 2020, 13:11
Official
Hi Rose,  the following amounts were refunded to you. R 6 750.00  on 16/11/2020  and R 7 500.00 on 20/11/2020. It can take up to  14 working days for refunds to reflect in the credit card holder's account. We trust the matter has been resolved. Regards The Kingdom Resort