GM
Gcinumuzi M
1 reviews | Active since Feb 2018
11 Oct 2021, 14:30
BAD SERVICE KINGDOM RESORT
I have a complaint about my experience regarding my booking ref no. BB***.
I did an online booking which went successfully and paid in full for my Three Bedroom Luxury Chalet for the 8th October to 10th October 2021
On Friday the 8th of October the day of my check-in I received a call from Issac who advised me my Three Bedroom Luxury Chalet Was under renovation and I will be downgraded to a three bedroom chalet and i will be refunded the difference. When I got to Kingdom resort I found out that my Three Bedroom Luxury Chalet was not under renovation but it was fully booked and I was **** too.
Number 1 I didn’t like the Three Bedroom Chalet as it was too small compared to the Luxury Chalet i booked and my value for money was not done justice.
tried calling and sending emails about no answer, phone calls is bad because they keep on transferring you to different departments. due to this lie i want my full refund.
Helpful (0)
Replies (10)0
Replies (10)
The Beekman Group's replyOfficial
11 Oct 2021, 15:15Hi Gcinumuzi, we note your complaint and we will investigate this and revert back to you. Your reference number is ***.
Regards
Beekman Group
Regards
Beekman Group
The Beekman Group's reply11 Oct 2021, 15:15
Official
Hi Gcinumuzi, we note your complaint and we will investigate this and revert back to you. Your reference number is ***.
Regards
Beekman Group
Regards
Beekman Group
The Beekman Group's replyOfficial
13 Oct 2021, 11:04Hi Gcinumuzi, Thank you for bringing your query to our attention.We can confirm that our team has been in contact with you and the matter has been resolved.
Regards,
The Beekman Group
Regards,
The Beekman Group
The Beekman Group's reply13 Oct 2021, 11:04
Official
Hi Gcinumuzi, Thank you for bringing your query to our attention.We can confirm that our team has been in contact with you and the matter has been resolved.
Regards,
The Beekman Group
Regards,
The Beekman Group
GM
Gcinumuzi M's updateReviewer Update
15 Oct 2021, 11:06Hi i am still awaiting for my refund. i am not happy with the credit voucher amount is too little ,because i can only use it for booking only your holiday resorts and i must top up with my money again.
GM
Gcinumuzi M's update15 Oct 2021, 11:06
Reviewer Update
Hi i am still awaiting for my refund. i am not happy with the credit voucher amount is too little ,because i can only use it for booking only your holiday resorts and i must top up with my money again.
The Beekman Group's replyOfficial
15 Oct 2021, 11:50Hi Gcinumuzi,
Please note as per discussion with our consultant, a refund might take up to 7days to clear. We will get our team to contact you to discuss the voucher amount.
Regards
The Beekman Group.
Please note as per discussion with our consultant, a refund might take up to 7days to clear. We will get our team to contact you to discuss the voucher amount.
Regards
The Beekman Group.
The Beekman Group's reply15 Oct 2021, 11:50
Official
Hi Gcinumuzi,
Please note as per discussion with our consultant, a refund might take up to 7days to clear. We will get our team to contact you to discuss the voucher amount.
Regards
The Beekman Group.
Please note as per discussion with our consultant, a refund might take up to 7days to clear. We will get our team to contact you to discuss the voucher amount.
Regards
The Beekman Group.
GM
Gcinumuzi M's updateReviewer Update
02 Nov 2021, 10:20 Hi The Beekman i am still awaiting for my refund, its now more than 14 days and i have sent follow up emails no one comesback to me and no one has contacted me regarding the voucher amount. This is truly not professional as my emails are ignored by your consultants Isaac Nyathi and Lanette Pretorius i am on a 4th request now.
GM
Gcinumuzi M's update02 Nov 2021, 10:20
Reviewer Update
Hi The Beekman i am still awaiting for my refund, its now more than 14 days and i have sent follow up emails no one comesback to me and no one has contacted me regarding the voucher amount. This is truly not professional as my emails are ignored by your consultants Isaac Nyathi and Lanette Pretorius i am on a 4th request now.
The Beekman Group's replyOfficial
05 Nov 2021, 10:29Hi Gcinumuzi, thanks for reaching out to us. We apologize for this, we will follow up immediately and a consultant will be in contact with you to assist.
Regards,
Beekman Group
Regards,
Beekman Group
The Beekman Group's reply05 Nov 2021, 10:29
Official
Hi Gcinumuzi, thanks for reaching out to us. We apologize for this, we will follow up immediately and a consultant will be in contact with you to assist.
Regards,
Beekman Group
Regards,
Beekman Group
GM
Hi The Beekman i am still awaiting for my refund, its now more than 20 days now and i have sent follow up emails to Jean Johan Pretorius to ask how far is my request and have received no response. Really unprofessional for one to wait so long for their refund. No consultant has contacted me to assist.
Gcinumuzi M's updateReviewer Update
08 Nov 2021, 14:36Hi The Beekman i am still awaiting for my refund, its now more than 20 days now and i have sent follow up emails to Jean Johan Pretorius to ask how far is my request and have received no response. Really unprofessional for one to wait so long for their refund. No consultant has contacted me to assist.
GM
Gcinumuzi M's update08 Nov 2021, 14:36
Reviewer Update
Hi The Beekman i am still awaiting for my refund, its now more than 20 days now and i have sent follow up emails to Jean Johan Pretorius to ask how far is my request and have received no response. Really unprofessional for one to wait so long for their refund. No consultant has contacted me to assist.
The Beekman Group's replyOfficial
11 Nov 2021, 13:41 Hi Gcinumuzi, thanks for reaching out to us. We apologize profusely for this delay. We have escalated your refund request to Management to process the refund promptly. This is certainly not the service standard we strive to create for our clients, we'll do better in future.
Regards,
Beekman Group
Regards,
Beekman Group
The Beekman Group's reply11 Nov 2021, 13:41
Official
Hi Gcinumuzi, thanks for reaching out to us. We apologize profusely for this delay. We have escalated your refund request to Management to process the refund promptly. This is certainly not the service standard we strive to create for our clients, we'll do better in future.
Regards,
Beekman Group
Regards,
Beekman Group
GM
Gcinumuzi M's updateReviewer Update
12 Nov 2021, 08:57Good day Beekman group, i received my refund this morning thanks to Grayson for following up and making a call to check if all is in order. i am looking forward to book with my credit voucher hoping this time i wont get any last minute changes to my booking.
GM
Gcinumuzi M's update12 Nov 2021, 08:57
Reviewer Update
Good day Beekman group, i received my refund this morning thanks to Grayson for following up and making a call to check if all is in order. i am looking forward to book with my credit voucher hoping this time i wont get any last minute changes to my booking.
The Beekman Group's replyOfficial
12 Nov 2021, 09:26Hi Gcinumuzi, thank you for your patience and your positive feedback. We look forward to getting you away on holiday and will strive to make your next experience a more pleasurable one. We thank you for your continued support and wish you everything of the best!!
Regards,
Beekman Group
Regards,
Beekman Group
The Beekman Group's reply12 Nov 2021, 09:26
Official
Hi Gcinumuzi, thank you for your patience and your positive feedback. We look forward to getting you away on holiday and will strive to make your next experience a more pleasurable one. We thank you for your continued support and wish you everything of the best!!
Regards,
Beekman Group
Regards,
Beekman Group