TM
Tebogo M

1 reviews | Active since Apr 2021

09 Dec 2025, 04:12

Bad idea to buy timeshares from Beekman

I have timeshares at The Kingdom lodge that I bought from BMP. I paid levies in June 2022 for and it was banked as points to use for holiday, which were said to expire on 22 June 2025 at 23:59. The points were reinstated on the 24th June 25 and I was given 7days to choose dates for holiday. On the 30th I sent an e-mail to book at The Kingdom Lodge from 3rd Nov 2025 to 7th Nov 2025 for 6 people. On the 30th Oct 25 I requested a booking reference and sent names of my two guests that were gonna arrive before me on the 3rd Nov. But there was no reply. On the 3rd Nov 2025 when my guests got to Rustenburg I contacted BMP and I was told there was no booking for me. It was frustrating as the guests had traveled from KZN and had to find alternative place to stay. I was told the reason the booking wasn't done is because I owed levies of 2025/2026. So I paid 2022 levies but benefited nothing. I then asked to be refunded the 2022 levy that I paid but the reply was they tried contacting me on 1 Jul 2025 to discuss my 2025 outstanding levy, that has nothing to do with the 2022 that's already been paid. This is unacceptable, to be ****** off money like this. I bought the shares, paid the levy but couldn't go on holiday that was planned many months ago. It's clear that Beekman does this alot, I'm not the only victim. I saw a similar review about BMP in this platform.

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Replies (6)
The Beekman Group
The Beekman Group's reply09 Dec 2025, 14:03
Official
Dear Miss Mokokosi

We acknowledge your comments and confirm that our team is currently in communication with you to address your concerns. Looking forward to assisting you further. 

Kind Regards
The Beekman Group
TM
Tebogo M's update09 Dec 2025, 15:11
Reviewer Update
Thank you for your reply. I did receive a call from your team this morning and she said she'll escalate the matter with management.
TM
Tebogo M's update18 Dec 2025, 08:43
Reviewer Update
Ever since the 9th of December 2025, no further action was taken by Beekman to resolve my query and no feedback given. This complaint was first raised on the 3rd of November 2025 with them. Very bad client sevice, complaints are not taken seriously.
The Beekman Group
The Beekman Group's reply18 Dec 2025, 15:38
Official
Dear Tebogo

Thank you so much for your patience while we reviewed your query. We’ve tried to contact you today to share the outcome, however we will also follow up with written communication. We truly appreciate your understanding and are here to assist with any other queries you may have.

Kind Regards
The Beekman Group
TM
Tebogo M's update18 Dec 2025, 18:22
Reviewer Update
I have received an email and WhatsApp from Olona, however no call or missed call. I'm not happy with the outcome of been given 7 days to book for holiday. I'm not planning to go on vacation; the plans were made with family from June 2025 for November 2025 and from your side you failed to reserve the dates I sent via email on the 30th June 2025. I was hoping for the points to be reinstated when I spoke to your team member on the 3rd November 2025 when people were stranded in Rustenburg. This led to loss in terms of traveling costs and accomodation. With that being said I would like to be refunded.
The Beekman Group
The Beekman Group's reply19 Dec 2025, 08:06
Official
Dear Tebogo

We note your comments and will be in touch directly with you to assist further. 

Kind Regards
The Beekman Group