AG
Amarachi G
1 reviews | Active since Sept 2021
04 Oct 2021, 13:52
Bad customer service
Bad customer service, when I booked there I had cash with me which got ****** in my bag about 20 000 medical and when I raised it with the hotel they did nothing, the white manager in receiption was actually even telling me that, so you think my staff took your money ? they did nothing. The rooms don’t have locks when I raised it they still did nothing, Sunday’s the cleaners don’t come , it was horrible service, we enjoyed our activities as the staff were very friendly and very helpful, but poor management
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Replies (2)0
Replies (2)
The Beekman Group's replyOfficial
08 Oct 2021, 10:34 Dear Amarachi , thank you for your post - we will investigate this and revert back to you. Your reference number is
***.
Regards,
Beekman Group
Regards,
Beekman Group
The Beekman Group's reply08 Oct 2021, 10:34
Official
Dear Amarachi , thank you for your post - we will investigate this and revert back to you. Your reference number is
***.
Regards,
Beekman Group
Regards,
Beekman Group
The Beekman Group's replyOfficial
11 Nov 2021, 14:11Dear Amarachi,
Thank you for reaching out to us. It is unfortunate that your belongings were lost and we did investigate the matter. Regrettably, we could not assist further. We can confirm that Resort Management did speak with you while on-site upon reporting the matter to us. However, it is important to note that all guests are responsible for safeguarding their personal belongings and that there are safes in the unit as well. Should you wish, you can log a public liability claim directly with the resort.
Regards,
Beekman Group
Thank you for reaching out to us. It is unfortunate that your belongings were lost and we did investigate the matter. Regrettably, we could not assist further. We can confirm that Resort Management did speak with you while on-site upon reporting the matter to us. However, it is important to note that all guests are responsible for safeguarding their personal belongings and that there are safes in the unit as well. Should you wish, you can log a public liability claim directly with the resort.
Regards,
Beekman Group
The Beekman Group's reply11 Nov 2021, 14:11
Official
Dear Amarachi,
Thank you for reaching out to us. It is unfortunate that your belongings were lost and we did investigate the matter. Regrettably, we could not assist further. We can confirm that Resort Management did speak with you while on-site upon reporting the matter to us. However, it is important to note that all guests are responsible for safeguarding their personal belongings and that there are safes in the unit as well. Should you wish, you can log a public liability claim directly with the resort.
Regards,
Beekman Group
Thank you for reaching out to us. It is unfortunate that your belongings were lost and we did investigate the matter. Regrettably, we could not assist further. We can confirm that Resort Management did speak with you while on-site upon reporting the matter to us. However, it is important to note that all guests are responsible for safeguarding their personal belongings and that there are safes in the unit as well. Should you wish, you can log a public liability claim directly with the resort.
Regards,
Beekman Group