ES
Eileen S
1 reviews | Active since May 2013
18 Dec 2023, 12:38
Amazing customer service and support
A special thank you to Morné and Ceema for going the extra mile for us.
Booking.com system had a glitch and cancelled my booking with them, unfortunately shortly after everything was fully booked.
Morné and Ceema worked tirelessly to make sure we were sorted and our accommodation out and exceeded our expectations. We were a big group.
My birthday weekend was perfect and my children loved every moment at the Kingdom resort.
Rodney and Rifeliwe at the resort were also amazing. We will definitely be back. Thank you
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Replies (3)0
Replies (3)
The Beekman Group's replyOfficial
18 Dec 2023, 13:00Dear Eileen
Thank you for your excellent feedback, and it is wonderful knowing that you had an amazing birthday getaway at The Kingdom Resort.
With so many on-site facilities and the best service team imaginable, it truly does make for a remarkable and memorable stay. It makes us so proud knowing that our dedicated Consultants, Morne and Seema, could contribute to making it perfect for you and your family.
We understand how unexpected glitches can cause stress, especially when planning a special occasion, and we're delighted that our team was able to go the extra mile to ensure your accommodation was sorted seamlessly.
Our Company takes great pride in turning challenges into opportunities to exceed our Clients' expectations, and we'll be sure to pass on your gratitude to the Resort team as well.
If there's anything else we can do for you in the meantime, please don't hesitate to reach out. Looking forward to many more memorable vacations with us!
Kind Regards
The Beekman Group
Thank you for your excellent feedback, and it is wonderful knowing that you had an amazing birthday getaway at The Kingdom Resort.
With so many on-site facilities and the best service team imaginable, it truly does make for a remarkable and memorable stay. It makes us so proud knowing that our dedicated Consultants, Morne and Seema, could contribute to making it perfect for you and your family.
We understand how unexpected glitches can cause stress, especially when planning a special occasion, and we're delighted that our team was able to go the extra mile to ensure your accommodation was sorted seamlessly.
Our Company takes great pride in turning challenges into opportunities to exceed our Clients' expectations, and we'll be sure to pass on your gratitude to the Resort team as well.
If there's anything else we can do for you in the meantime, please don't hesitate to reach out. Looking forward to many more memorable vacations with us!
Kind Regards
The Beekman Group
The Beekman Group's reply18 Dec 2023, 13:00
Official
Dear Eileen
Thank you for your excellent feedback, and it is wonderful knowing that you had an amazing birthday getaway at The Kingdom Resort.
With so many on-site facilities and the best service team imaginable, it truly does make for a remarkable and memorable stay. It makes us so proud knowing that our dedicated Consultants, Morne and Seema, could contribute to making it perfect for you and your family.
We understand how unexpected glitches can cause stress, especially when planning a special occasion, and we're delighted that our team was able to go the extra mile to ensure your accommodation was sorted seamlessly.
Our Company takes great pride in turning challenges into opportunities to exceed our Clients' expectations, and we'll be sure to pass on your gratitude to the Resort team as well.
If there's anything else we can do for you in the meantime, please don't hesitate to reach out. Looking forward to many more memorable vacations with us!
Kind Regards
The Beekman Group
Thank you for your excellent feedback, and it is wonderful knowing that you had an amazing birthday getaway at The Kingdom Resort.
With so many on-site facilities and the best service team imaginable, it truly does make for a remarkable and memorable stay. It makes us so proud knowing that our dedicated Consultants, Morne and Seema, could contribute to making it perfect for you and your family.
We understand how unexpected glitches can cause stress, especially when planning a special occasion, and we're delighted that our team was able to go the extra mile to ensure your accommodation was sorted seamlessly.
Our Company takes great pride in turning challenges into opportunities to exceed our Clients' expectations, and we'll be sure to pass on your gratitude to the Resort team as well.
If there's anything else we can do for you in the meantime, please don't hesitate to reach out. Looking forward to many more memorable vacations with us!
Kind Regards
The Beekman Group
ES
Eileen S's updateReviewer Update
18 Dec 2023, 13:20The service delivery from the booking to the resort was by far an experience to talk about. You guys are on point. Keep up the great work and making people smile. Thank you
ES
Eileen S's update18 Dec 2023, 13:20
Reviewer Update
The service delivery from the booking to the resort was by far an experience to talk about. You guys are on point. Keep up the great work and making people smile. Thank you
The Beekman Group's replyOfficial
18 Dec 2023, 16:38Thank you so much Eileen! Your kind words have truly brightened our day.
Kind Regards
The Beekman Group
Kind Regards
The Beekman Group
The Beekman Group's reply18 Dec 2023, 16:38
Official
Thank you so much Eileen! Your kind words have truly brightened our day.
Kind Regards
The Beekman Group
Kind Regards
The Beekman Group