POOR CUSTOMER SERVICE

We purchased a mattress from The Bed Centre 4 years ago and unfortunately the mattress is now being changed for the second time in less than 4 years. This resulted in us having to pay an additional amount to Sealy in order to have the mattress changed. Sealy gave excellent service in the end and resolved an ongoing problem we have been having with The Bed Centre since January 2015. Sealy even reduced the additional amount we had to pay. I am deeply disappointed with the way The Bed Centre handled our complaint. They were not interested in resolving the matter on our behalf or even fight our case. They just waved it off with the brush of the hand saying ... \We are unable to assist you