I paid The Aussie Handbook in 2023 for assistance with finding employment

I paid The Aussie Handbook in 2023 for assistance with finding employment. Despite paying for the service, I did not receive the level of assistance or outcome I expected. I have since requested a refund and have experienced repeated delays in receiving a clear resolution. Communication regarding my complaint has also involved several postponed or cancelled discussions. I am disappointed with how my concerns have been handled and am still seeking a fair and satisfactory resolution.