Only Mycota can help this company.

Spare yourself the worst service you can possibly experience from a company in South Africa. I wish I could make this review a no star review as they do not deserve one. I ordered Hoka Speedgoat 5 Wide (2E) trail running shoes and two pair of Falke socks online on 26 January. I am still waiting for the delivery, and it is six days later. Barry the owner is never available or able to return my calls. Maybe that is the reason why things are coming undone at the seams of Athlete's Foot.

As per a telephonic conversation yesterday 30 January 9am with the Courier Guy Durban, I was promised that my order would be delivered soonest when they came to Ballito. The driver casually arrives at 17H30 and says he will not hand the parcel over until I provide him with an SMS code I was supposed to receive. I never received any SMS or email or WhatsApp from the Courier Guy at any stage yesterday. This rude person then decides to make an irrelevant call whilst I stand waiting to receive the "SMS" from their head office - that after 15 minutes still did not get sent.

I then started losing my patience and asked him while he was deep into his conversation, whether the parcel had my name and address on it. To which he rep**** "Yes". I then informed him to either hand over the parcel or leave. Still rudely continuing his call whilst dealing with a customer he starts looking for a pen, which he eventually finds 2 minutes later. I sign the paper, receive my parcel and he finally leaves.

I open the package excited to lay my eyes on my new Hoka Speedgoat 5's, and low and behold the packaging contains a red New Balance box with a pair of New Balance shoes. I then call Athlete's Foot and speak to Shelton, and courteously request an explanation as to what exactly was going on. I get informed that they made a mistake and that this should have been the two pair of Falke socks that I ordered... I would just like to ask: what caliber of competence does a company have, to mistake a pair of New Balance shoes (which in the first place is not what I ordered) for two pairs of socks? Is this the usual standard of service from Athlete's Foot? Looking at their low 3.6 star score on Google reviews, and their 1 star on Hellopeter.com, with no effort from Athlete's Foot to even bother to reply to the complaints - I completely comprehend how the reviews should be of concern.

I then send an email to them and make it clear that I am displeased with their service. They reply by saying my shoes will be delivered today 31 January 2023. Waseemah called me this morning and informed me that they would be delivered today. I did ask them nicely via email and telephone yesterday, to please have my correct order here by 12pm. Which I have just confirmed with them via another telephone call with Waseemah at 11H29 today - will not take place as the truck from Cape Town is still on route to the Durban hub. Why then say it will be delivered today?

I explained to them yesterday that I will not return the incorrect order until I have received what I ordered. Athlete's Foot then confirm that they understand my request, and that they will first deliver the correct items and then send the Courier guy to collect the wrong delivery.

But that is not what happened. At 10H50 today the rude Courier Guy returns, and I assumed that Athlete's Foot have finally sorted their incompetence and is delivering what I ordered. Mr Rude then says he is here for a pick up. I told him in no uncertain terms that I did inform Athlete's Foot that I will not return anything until I have what I ordered. He then with his example setting social skills and lack of manners leave.

Athlete's foot: I am appalled at your lack of service, your incompetence and your disastrous communication skills. The only solution I can suggest is a proper course of Mycota. I will never order anything from you ever again. I promise you.