ZERO RESPONSIBILITY

Long story short, I have an Oxford Corner Unit Couch that was purchased from @Home Living Space Canal Walk. Beginning of this year I reached out to @Home after having issues with the couch’s’ foam that was starting to collapse. Let’s just say I had to email and follow up a few times to even get a reply.

I also just have to mention that by then the couch was out of warranty and was only expecting them to advise on what my options would be.

After many many many more emails I was assisted by Shaun Harker from TFG and he referred me to a company they use for out of warranty repairs called Leather Connections. The couch was collected and repaired. The repair cost was R4000 which was okay… but I was not happy with the end result – I contacted the couch company and they did a second round of repairs which was even worse than the first round of repairs. The corners of the foam don’t match up with the seams of the fabric. It is overly stuffed and fabric stretched out. The overstuffed foam extends past the frame which ruins the original look. The clasps holding the 2 sections together with moved and incorrectly *****ed in and one broke off.

I attempted to contact Shaun from @Home / TFG again to see what we can do as the only option I can see is to get a refund of the R4000 and for me to get it repaired from a more reputable and professional upholstery company. Only to be told they take no responsibility – which is weird as they are the ones who clearly referred me to Leather Connections. The guy from Leather Connections told them he would refund half of it – which just isn’t good enough.

This has been the worst (lack of) customer service I have EVER experienced.

I have now had it with the level of customer service that seems to be acceptable in South Africa.

ENOUGH IS ENOUGH!!!