RR
Rajiv R
1 reviews | Active since Dec 2018
30 Nov 2022, 16:57
You’ve done it again.
So i posted a review about my experience with you guys over the past couple of weeks and guess what, you’ve done it again messed up an entire order of mine. What I ordered and what I received were 2 different items.
The track pants I ordered wasn’t the track pants i received. I ordered a black pair of shorts and received a green pair. Order number p***.
As of the 16th of November 2 orders have been cancelled due to insufficient stock and 2 orders were incorrect.
Whats the point offering items for sale online if the items aren’t available or you get sent items you didn’t order?
Extremely disappointed with the service received from TFG as of recent.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
30 Nov 2022, 17:17Good day Rajiv Ramadhar
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,
TFG's reply30 Nov 2022, 17:17
Official
Good day Rajiv Ramadhar
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,