LN
Lelo N
1 reviews | Active since Dec 2013
11 Jan 2023, 12:02
YOUR SERVICE IS VERY POOR.
I am not happy with TFG insurance company "Monitor" I have logged a claim on the 20th of December till this day no one has provided me with an update. I've been calling every week and the only thing that your staff members is telling me is that you guys are still capturing my claim and awaiting for ITC check report???? My calls are always 30-45 mins. WHAT nonsense is that, to capture 1 claim takes 2 weeks? You guys don't care about your customers. I've been paying every month for this device and need FEEDBACK ASAP. YOUR SERVICE IS VERY POOR.
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TFG's replyOfficial
11 Jan 2023, 12:15 Good day Lelo
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply11 Jan 2023, 12:15
Official
Good day Lelo
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team