You enjoy my cash but trashy service

I paid R800 for my account but the funds we lost on tgf system. Only to be told I never paid and in arrears. After I requested a mini statement it showed I had paid but funds could not be allocated. After an interaction with Joel he sent me I reckon that I had requested. Needless to say it was so blurry on both phone and laptop. Tried to get hold of him via phone to explain a few things to me. He told me is on a hurry. He will phone me after a few days (Thursday). 3 week later I sent him an email to tell him that am still waiting for him to call me to. He never bothered to date. Now I am writing this review 7 weeks later. He has not sent or called me. Who do I get help from? Mind you this was not even my fault but I have to be sent from pillar to post and get ignored due to Tgf fault