WRONGFULLY CHARGED MONTHLY - STILL NOT RECTIFIED

Good Day, I am still waiting for the credit to be resolved due to the incorrect charges from 2017. I am not going to pay my account until this has been resolved as this is TFG's error and once again my requests for assistance is now just being ignored and I get an automated responce. I really do want this sorted out and to pay the account but my requests is now being ignored - you need to reverse all the incorrect charges s your consultant advised that the subscription was cancelled - i sent you all the documents, gave the reference numbers and gave the email addresses still nothing. My credit record should not be affected by non payment as this is a TFG error that needs to be fixed, why does it take a month now to fix this? Why are you giving clients vouchers but you cannot fix the accounts of clients who were billed in error?