CB
Christoline B
1 reviews | Active since Apr 2018
20 Apr 2020, 09:16
WRONGFULLY CHARGED MONTHLY - STILL NOT RECTIFIED
After my message below loaded on 04/04/2020, I only received another reference number (RM229439) I follow up but received no response. I have now received a new statement AGAIN being incorrectly charged with magazine costs and interest on it. Why was this not rectified and my account credited?? If i stop paying I will have a bad credit record which is unfair as TFG is doing nothing to rectify THEIR error. ........................................................ 11 Apr 2020, 14:13 Wrongfully charged monthly Good Day, For years I tried to get this magazine subscription cancelled without any assistance from TFG - Then on 20/05/2017 the consultant, Gary (I have his surname on email and can provide the relevant supporting documents) confirmed that it has been cancelled with reference number **********5B however I am still being billed for it and interest is changed monthly! I tried to phone multiple times but my calls are always put through to different departments. I want this cancelled and my money refunded on my account as this was wrongfully charged for years and is surely ********** as I have confirmation that it was cancelled - why did I receive a reference number if nothing was done? I am spending more and more money trying to get this sorted out with nothing happening. I have emails where consultants are saying there is nothing that they can do - so who can assist? I want this cancelled and I want the incorrect charges all reversed on my account.
Helpful (0)
Replies (11)0
Replies (11)
TFG's replyOfficial
20 Apr 2020, 15:20Dear Chri******e Buys
We have sent our Publications team an urgent feedback request and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind RegardsTFG Customer Support Team
We have sent our Publications team an urgent feedback request and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind RegardsTFG Customer Support Team
Best regards,
TFG's reply20 Apr 2020, 15:20
Official
Dear Chri******e Buys
We have sent our Publications team an urgent feedback request and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind RegardsTFG Customer Support Team
We have sent our Publications team an urgent feedback request and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind RegardsTFG Customer Support Team
Best regards,
CB
Christoline B's updateReviewer Update
20 Apr 2020, 16:09This is the same response I received a week ago - I received a statement that has the same errors on with no corrections - When will it be rectified?
Can someone please contact me.
This is not an error on my side - TFG has been charging me in error.
Please rectify and send me an updated statement this week - I think this is only fair as this has now been years not days
Can someone please contact me.
This is not an error on my side - TFG has been charging me in error.
Please rectify and send me an updated statement this week - I think this is only fair as this has now been years not days
CB
Christoline B's update20 Apr 2020, 16:09
Reviewer Update
This is the same response I received a week ago - I received a statement that has the same errors on with no corrections - When will it be rectified?
Can someone please contact me.
This is not an error on my side - TFG has been charging me in error.
Please rectify and send me an updated statement this week - I think this is only fair as this has now been years not days
Can someone please contact me.
This is not an error on my side - TFG has been charging me in error.
Please rectify and send me an updated statement this week - I think this is only fair as this has now been years not days
TFG's replyOfficial
21 Apr 2020, 14:38Good day Chri******e Buys
We’re really sorry to have disappointed you and completely understand your frustration.
We have sent an update to your email address and will confirm as soon as our correction has been finalised.
Your feedback is valuable and important to us, and is taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
We’re really sorry to have disappointed you and completely understand your frustration.
We have sent an update to your email address and will confirm as soon as our correction has been finalised.
Your feedback is valuable and important to us, and is taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply21 Apr 2020, 14:38
Official
Good day Chri******e Buys
We’re really sorry to have disappointed you and completely understand your frustration.
We have sent an update to your email address and will confirm as soon as our correction has been finalised.
Your feedback is valuable and important to us, and is taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
We’re really sorry to have disappointed you and completely understand your frustration.
We have sent an update to your email address and will confirm as soon as our correction has been finalised.
Your feedback is valuable and important to us, and is taken into consideration so we may do better in future.
Kind regards
TFG Customer Support Team
Best regards,
CB
Christoline B's updateReviewer Update
21 Apr 2020, 16:41 Dear Reon
This still does not resolve this and I am still spending time trying to get this sorted out.
Surely at this point you can honestly understand my frustration - in 2017 I was told the same thing "that the subscription was cancelled".
I want confirmation that all of these fees have been credited against my account. This is TFG's error not mine. You have been billing me in error for years now (not even months).
Kindly confirm that I will get confirmation of the credit against my account this week still.
Chri******e
This still does not resolve this and I am still spending time trying to get this sorted out.
Surely at this point you can honestly understand my frustration - in 2017 I was told the same thing "that the subscription was cancelled".
I want confirmation that all of these fees have been credited against my account. This is TFG's error not mine. You have been billing me in error for years now (not even months).
Kindly confirm that I will get confirmation of the credit against my account this week still.
Chri******e
CB
Christoline B's update21 Apr 2020, 16:41
Reviewer Update
Dear Reon
This still does not resolve this and I am still spending time trying to get this sorted out.
Surely at this point you can honestly understand my frustration - in 2017 I was told the same thing "that the subscription was cancelled".
I want confirmation that all of these fees have been credited against my account. This is TFG's error not mine. You have been billing me in error for years now (not even months).
Kindly confirm that I will get confirmation of the credit against my account this week still.
Chri******e
This still does not resolve this and I am still spending time trying to get this sorted out.
Surely at this point you can honestly understand my frustration - in 2017 I was told the same thing "that the subscription was cancelled".
I want confirmation that all of these fees have been credited against my account. This is TFG's error not mine. You have been billing me in error for years now (not even months).
Kindly confirm that I will get confirmation of the credit against my account this week still.
Chri******e
TFG's replyOfficial
22 Apr 2020, 15:40Dear Chri******e Buys
We wish to advise that confirmation of the credit to your account has been sent to you via email.
Kind regards
TFG Customer Support Team
We wish to advise that confirmation of the credit to your account has been sent to you via email.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply22 Apr 2020, 15:40
Official
Dear Chri******e Buys
We wish to advise that confirmation of the credit to your account has been sent to you via email.
Kind regards
TFG Customer Support Team
We wish to advise that confirmation of the credit to your account has been sent to you via email.
Kind regards
TFG Customer Support Team
Best regards,
CB
Christoline B's updateReviewer Update
22 Apr 2020, 16:55Good Day
Please advise how TFG calculated a refund on my account of R110,97 if I was charged in error monthly with R36.69 from 20 May 2017 (being for 36 months) when I originally received confirmation of the subscription that was cancelled - I sent the supporting documents where the consultant confirmed it to your office.
Please advise
Chri******e
Please advise how TFG calculated a refund on my account of R110,97 if I was charged in error monthly with R36.69 from 20 May 2017 (being for 36 months) when I originally received confirmation of the subscription that was cancelled - I sent the supporting documents where the consultant confirmed it to your office.
Please advise
Chri******e
CB
Christoline B's update22 Apr 2020, 16:55
Reviewer Update
Good Day
Please advise how TFG calculated a refund on my account of R110,97 if I was charged in error monthly with R36.69 from 20 May 2017 (being for 36 months) when I originally received confirmation of the subscription that was cancelled - I sent the supporting documents where the consultant confirmed it to your office.
Please advise
Chri******e
Please advise how TFG calculated a refund on my account of R110,97 if I was charged in error monthly with R36.69 from 20 May 2017 (being for 36 months) when I originally received confirmation of the subscription that was cancelled - I sent the supporting documents where the consultant confirmed it to your office.
Please advise
Chri******e
TFG's replyOfficial
23 Apr 2020, 08:29Good day Chri******e
Kindly confirm the email address your supporting documentation was sent to so we may include it in the escalation to our Publications team for further assistance.
Thank you very much for your patience and assistance regarding this matter thus far.
Kind regards
TFG Customer Support team
Kindly confirm the email address your supporting documentation was sent to so we may include it in the escalation to our Publications team for further assistance.
Thank you very much for your patience and assistance regarding this matter thus far.
Kind regards
TFG Customer Support team
Best regards,
TFG's reply23 Apr 2020, 08:29
Official
Good day Chri******e
Kindly confirm the email address your supporting documentation was sent to so we may include it in the escalation to our Publications team for further assistance.
Thank you very much for your patience and assistance regarding this matter thus far.
Kind regards
TFG Customer Support team
Kindly confirm the email address your supporting documentation was sent to so we may include it in the escalation to our Publications team for further assistance.
Thank you very much for your patience and assistance regarding this matter thus far.
Kind regards
TFG Customer Support team
Best regards,
CB
Christoline B's updateReviewer Update
23 Apr 2020, 12:11Good Day, I am very disappointed and frustrated that this is still an ongoing issue.
I used *** / *** and ***. I already gave you the reference number I received on 20/05/2017 - why is this still an ongoing matter? Why has my account still not been credited with the full refund from 2017 while you are now charging me with additional interest on this?
TFG Keepss charging me in error
I used *** / *** and ***. I already gave you the reference number I received on 20/05/2017 - why is this still an ongoing matter? Why has my account still not been credited with the full refund from 2017 while you are now charging me with additional interest on this?
TFG Keepss charging me in error
CB
Christoline B's update23 Apr 2020, 12:11
Reviewer Update
Good Day, I am very disappointed and frustrated that this is still an ongoing issue.
I used *** / *** and ***. I already gave you the reference number I received on 20/05/2017 - why is this still an ongoing matter? Why has my account still not been credited with the full refund from 2017 while you are now charging me with additional interest on this?
TFG Keepss charging me in error
I used *** / *** and ***. I already gave you the reference number I received on 20/05/2017 - why is this still an ongoing matter? Why has my account still not been credited with the full refund from 2017 while you are now charging me with additional interest on this?
TFG Keepss charging me in error
TFG's replyOfficial
23 Apr 2020, 15:08Good day Chri******e
We confirm that we have escalated your complaint and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
We confirm that we have escalated your complaint and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply23 Apr 2020, 15:08
Official
Good day Chri******e
We confirm that we have escalated your complaint and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
We confirm that we have escalated your complaint and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
Best regards,
CB
Christoline B's updateReviewer Update
23 Apr 2020, 16:38This is now week 2 with this still not sorted out and me receiving this automated responce- Please advise when this will be sorted out as I am now expected to make a payment but my account has not been rectified .
CB
Christoline B's update23 Apr 2020, 16:38
Reviewer Update
This is now week 2 with this still not sorted out and me receiving this automated responce- Please advise when this will be sorted out as I am now expected to make a payment but my account has not been rectified .
CB
Christoline B's updateReviewer Update
28 Apr 2020, 10:56Good Day, Would it be possible for a consultant to please assist with sorting out this credit that has been an ongoing issue now? I really would like this to be sorted out soonest. I would greatly appreciate assistance to get this sorted out.
CB
Christoline B's update28 Apr 2020, 10:56
Reviewer Update
Good Day, Would it be possible for a consultant to please assist with sorting out this credit that has been an ongoing issue now? I really would like this to be sorted out soonest. I would greatly appreciate assistance to get this sorted out.