LW
Lunel W
1 reviews | Active since Jul 2017
16 Feb 2021, 18:20
Wrong Size Tfg online Order
ORDER NUMBER - P***
I ordered a size 4 boot on Friday February 2021 and was happy when I received my sms for collection on Monday 16 February. But when my parcel was collected and I opened it it was the wrong size! I checked my online order and low and behold I did not make a mistake but ordered a size 4.
I order online to reduce trips to the shops especially during these times of COVID19. I have elderly parents and a young son . I am being inconvenienced to go into a store to rectify a mistake I didn't make.
Not acceptable for your customers to receive this type of service.
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Replies (2)
TFG's replyOfficial
17 Feb 2021, 06:54Dear Lunel Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Feb 2021, 06:54
Official
Dear Lunel Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
LW
Lunel W's updateReviewer Update
22 Feb 2021, 11:57I just received an sms my query has been resolved but no one has contacted me to resolve anything. I will be closing my account before the end of the year.
LW
Lunel W's update22 Feb 2021, 11:57
Reviewer Update
I just received an sms my query has been resolved but no one has contacted me to resolve anything. I will be closing my account before the end of the year.