AM
Amogelang M
1 reviews | Active since Sept 2022
21 Feb 2023, 08:11
Wrong size and bad service
Ordered two pair of shoes which were on sale.The delivery took forever to begin with which was unusual,I receive the shoes one pair is a wrong size,I contact the consumer service only I got was an apology and a lie the assistant claimed that the shoe is no longer available online,I logged into the new app which I also give 1 star and find the shoe,mind you I checked 4 foshini stores around me before I ordered online and couldn't find the shoe therefore I asked for the person to check the shoe outside my area so I can be able to exchange their "wrong size" they sent &&& dololo assistance after they've wronged me
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TFG's replyOfficial
21 Feb 2023, 19:05 Good day Amogelang
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply21 Feb 2023, 19:05
Official
Good day Amogelang
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team