GK
Gereldene K
1 reviews | Active since Apr 2019
13 Jun 2023, 19:34
Wrong parcel - BASH- parcel for order B***-01
I ordered 3 items White teddy sweater Stone puffer jacket Black long puffer jacket
Instead I received 2 younger ***s shirts with the customer address and phone number. According to popi act you have breached the client's information 🙄 My address and phone number must have been received by someone else
I want my clothes that I ordered now be delivered to me and compensation for for breached information According to popi act parcel for order B***-01
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
17 Jun 2023, 09:03Good day Gereldene
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
Best regards,
TFG's reply17 Jun 2023, 09:03
Official
Good day Gereldene
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
Best regards,
GK
Gereldene K's updateReviewer Update
17 Jun 2023, 11:59I don't want your sorry now
I need you to find out what happened to the 2 remaining items that were not delivered to me.
After I contacted RAM and complained about the wrong order received. The only delivered 1 black puffer jacket on the 15th and was signed for by Brian.
It took you 4 full days to respond to my query and betwixt you and RAM courier service provider
Someone is messing me around.
I am using my resources to reach out to you via email to Bash and calling RAM
I am tired of and just want my remaining stuff
I need you to find out what happened to the 2 remaining items that were not delivered to me.
After I contacted RAM and complained about the wrong order received. The only delivered 1 black puffer jacket on the 15th and was signed for by Brian.
It took you 4 full days to respond to my query and betwixt you and RAM courier service provider
Someone is messing me around.
I am using my resources to reach out to you via email to Bash and calling RAM
I am tired of and just want my remaining stuff
GK
Gereldene K's update17 Jun 2023, 11:59
Reviewer Update
I don't want your sorry now
I need you to find out what happened to the 2 remaining items that were not delivered to me.
After I contacted RAM and complained about the wrong order received. The only delivered 1 black puffer jacket on the 15th and was signed for by Brian.
It took you 4 full days to respond to my query and betwixt you and RAM courier service provider
Someone is messing me around.
I am using my resources to reach out to you via email to Bash and calling RAM
I am tired of and just want my remaining stuff
I need you to find out what happened to the 2 remaining items that were not delivered to me.
After I contacted RAM and complained about the wrong order received. The only delivered 1 black puffer jacket on the 15th and was signed for by Brian.
It took you 4 full days to respond to my query and betwixt you and RAM courier service provider
Someone is messing me around.
I am using my resources to reach out to you via email to Bash and calling RAM
I am tired of and just want my remaining stuff
GK
Gereldene K's updateReviewer Update
21 Jun 2023, 04:39I still haven't received my 2 items which Bash claims to have delivered
AAAA***Please deliver this one RAM confirmed that it went back to BASH
AAAA***Please deliver this one RAM confirmed that it went back to BASH
GK
Gereldene K's update21 Jun 2023, 04:39
Reviewer Update
I still haven't received my 2 items which Bash claims to have delivered
AAAA***Please deliver this one RAM confirmed that it went back to BASH
AAAA***Please deliver this one RAM confirmed that it went back to BASH