Wrong Order Twice

I ordered a bracelet off of the Valentine's Day Deals where I get a free teddy bear with my order. I was so excited when i received a message saying that my parcel would be delivered the Friday before Valentine's day, only to discover that instead of the Jewellery i ordered and the teddy bear i got 3 t-shirts from sportscene. I then called the number provided for online shopping enquiries only for the line to go silent everytime i got through to a consultant, so i decided to email the TFG about this issue after 2 weeks finally something happens with the t-shirts being collect and "my Parcel" being delivered. Although it was now jewellery that has been delievered it is still the incorrect order and from a company that isn't apart of the TFG. How does that even work? How can a big company still not get online orders right after 2 attempts.