PS
Phillipine S
1 reviews | Active since Mar 2012
16 Dec 2021, 07:23
Wrong Online Order Received
I made an online order I placed an online order for white converse women sneakers size 5 and instead i got a delivery of vans junior sneakers. My order number is P***.
This delivery was made by RAM couriers on 15/12/2021 and received by my husband and I could verify the goods as i was at home. The Parcel No is AAAA***
This is highly inconveniencing and pure incompetence by the Foschini group and i am highly disappointed
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TFG's replyOfficial
16 Dec 2021, 12:37 Good day Phillipine We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply16 Dec 2021, 12:37
Official
Good day Phillipine We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,