1 reviews | Active since Dec 2018
Wrong item in my order again.
I placed an order with you guys on 07/07/23. Order number B***-01.
Three items were in that order. I picked up my order from one of your stores today and opened it when i got home.
2 of the 3 items were correct in my order, was not. Instead of a grey UNDER ARMOUR t-shirt. I got a grey NIKE t-shirt which cost less than the t-shirt that i was charged for.
I have had this issue twice last November. I thought that maybe you guys would have learned from your mistakes and added some procedures so that such mix ups don't happen so frequently. I am just one customer who’s experienced this 3 times in the past 9 months. Is that acceptable to you guys?
How do i return a Nike t-shirt when my receipt has an Under Armour t-shirt as the item purchased?
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Best regards,