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Erik V

1 reviews | Active since Jul 2017

18 Jul 2018, 08:02

Wrong account details

Yesterday (17/07/2018) when I looked at my profile on the TFG website, I noticed that it had the wrong name. I immediately sent a message to customer services to notify them of this issue. I also called in and was told to send a copy of my ID, which I did. The lady I spoke to told me that it would be rectified right away. Guess what? 18 hours later and my profile STILL has the wrong name on it!

Makes me wonder what else goes wrong there. Can someone now go shopping on my account?

I also haven't been contacted yet for the message I left yesterday.

0
Replies (5)
TFG
TFG's reply18 Jul 2018, 09:06
Official

Good day ErikV

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure that this information get rectified as soon as possible! We apologise for the frustration.

Thanks,

The Customer Support team

EV
Erik V's update19 Jul 2018, 08:06
Reviewer Update
So another 24 hours later and IT'S STILL THE WRONG DETAILS!!! What is going on? How can you mix up two different accounts? Is this person now able to go shopping on my account???
TFG
TFG's reply19 Jul 2018, 08:36
Official

Good day ErikV

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.

Thanks,

The Customer Support team

EV
Erik V's update20 Jul 2018, 13:18
Reviewer Update
It's getting worse as I can't even log in anymore...
TFG
TFG's reply20 Jul 2018, 13:48
Official

Good day ErikV

We are terribly sorry about the delay in response.

You will receive a call shortly from our Online Team

Thank you

The Customer Support team