Worst service received

I have an active TFG account for many years now and also have a one2one contract. Firstly TFG has been charging me R135.00 for a very long time now for less data when they have a new package priced at R 89.00. i was so mad how can you charge loyal client more when you have a better package and it cost cheaper, where is the service delivery in that. Secondly i recently contact one2one to add my number for an additional 2GB and informed the consultant that it is already on contract and he advised me it is possible and he will add me and it will take 72 hours for the data to load. the fool i was waited and after 72 hours still nothing. I had to contact them back which is the type of service we receive only for the consultant to tell me that they were unable to link it as the sim is already a contract sim. i sent this complaint to ********** 23/10/2017 and ********** on 24/10/2017 email address i was given by customer services guess what i am still waiting for a reference number even not to mention a call. this is the service i get after all these years and commitment to your company. I contacted customer service this morning and they cannot find anything at all, then requested to speak to a manager which i had to wait for on the line and i dropped the call.

Please cancel my current one2one contract ********** 693 held with your company as i will be closing my account as soon as it is paid-up.