AN
Amos N
1 reviews | Active since Aug 2014
19 Sept 2019, 12:51
Worst service evr
In august i made an applictaion for a secondary card at a the centurion mall store then since feedback was not privided by the the store , after a month i then contact their customer service number ,where i was told by customer service that there was no application made , then i contacted the store to confirm this and no one could give me answers and we were told to go back to the store to make another application ,
We went to the store again to make another application then again feedback was not provided,then i contact the head office again this time the application was received and our document were unclear ,i contacted the store again i was told to go back now for the 3 time to make another application.
Its appauling how the service at totalsport centurion mall is i will never set foot there ever again and i am planning to close my account as they clearly do need our money .
Helpful (0)
Replies (3)0
Replies (3)AN
Amos N's updateReviewer Update
26 Sept 2019, 15:56Wow,looking at the reply from TFG i cannot believe that the reply is from the 19-09-2019 and today being the 26-09-2019 i havent heard anything from anyone from tfg,guys is this is due to you guys having a lot of customers and you reached a stage where you just dont care,my complaint is about applying for a secondary card twice and not issued,in a nutshell when there is a secondary card it means that there will be more purchases +more interested charged by tfg but yet they just dont care,this is really bad guys im actually considering closing my account and will open an account with stores that understand the worthy of a customer.
AN
Amos N's update26 Sept 2019, 15:56
Reviewer Update
Wow,looking at the reply from TFG i cannot believe that the reply is from the 19-09-2019 and today being the 26-09-2019 i havent heard anything from anyone from tfg,guys is this is due to you guys having a lot of customers and you reached a stage where you just dont care,my complaint is about applying for a secondary card twice and not issued,in a nutshell when there is a secondary card it means that there will be more purchases +more interested charged by tfg but yet they just dont care,this is really bad guys im actually considering closing my account and will open an account with stores that understand the worthy of a customer.
TFG's replyOfficial
27 Sept 2019, 08:51Good day Amos
We confirm that we have sent the account holder an email with a secondary card application form attached.
Complete the form and return as instructed in the email in order to have your secondary card application processed.
Kind regards
The Customer Support Team
We confirm that we have sent the account holder an email with a secondary card application form attached.
Complete the form and return as instructed in the email in order to have your secondary card application processed.
Kind regards
The Customer Support Team
TFG's reply27 Sept 2019, 08:51
Official
Good day Amos
We confirm that we have sent the account holder an email with a secondary card application form attached.
Complete the form and return as instructed in the email in order to have your secondary card application processed.
Kind regards
The Customer Support Team
We confirm that we have sent the account holder an email with a secondary card application form attached.
Complete the form and return as instructed in the email in order to have your secondary card application processed.
Kind regards
The Customer Support Team
AN
Amos N's updateReviewer Update
28 Sept 2019, 10:34Good day The Customer support,
You guys are unbelievable " We confirm that we have sent the account holder an email with a secondary card application form attached." i dont see on your comment here on hello peter nor on the email you sent to me i dont remember you acknowledging the mistake nor apologising now it makes sense how your employees are treating customer in this manner ,
is my complaints to you just another complaint a statistics?
have you atleast contacted the store and asked what happened to the 2 applications that we signed ,why are you sending me a form for the 3 time ,please note that we are not going to sign
another form please activate the secondary card and send it to a totalsport or markham store at the mall @ reds branch maybe their service will be better there,note if you are unable to do so
kinldy indicate the settlement amount on our account and please include your banking details
we will open our account with other shops,
Nb BEFORE YOU DO SO PLEASE CHECK FOR HOW MUCH WE HAVE BOUGHT FROM YOU AND THE INTERESTED THAT YOU CHARGED US,,
Your urgent feedback will be appreciated,
Kind Regards
Maureen
You guys are unbelievable " We confirm that we have sent the account holder an email with a secondary card application form attached." i dont see on your comment here on hello peter nor on the email you sent to me i dont remember you acknowledging the mistake nor apologising now it makes sense how your employees are treating customer in this manner ,
is my complaints to you just another complaint a statistics?
have you atleast contacted the store and asked what happened to the 2 applications that we signed ,why are you sending me a form for the 3 time ,please note that we are not going to sign
another form please activate the secondary card and send it to a totalsport or markham store at the mall @ reds branch maybe their service will be better there,note if you are unable to do so
kinldy indicate the settlement amount on our account and please include your banking details
we will open our account with other shops,
Nb BEFORE YOU DO SO PLEASE CHECK FOR HOW MUCH WE HAVE BOUGHT FROM YOU AND THE INTERESTED THAT YOU CHARGED US,,
Your urgent feedback will be appreciated,
Kind Regards
Maureen
AN
Amos N's update28 Sept 2019, 10:34
Reviewer Update
Good day The Customer support,
You guys are unbelievable " We confirm that we have sent the account holder an email with a secondary card application form attached." i dont see on your comment here on hello peter nor on the email you sent to me i dont remember you acknowledging the mistake nor apologising now it makes sense how your employees are treating customer in this manner ,
is my complaints to you just another complaint a statistics?
have you atleast contacted the store and asked what happened to the 2 applications that we signed ,why are you sending me a form for the 3 time ,please note that we are not going to sign
another form please activate the secondary card and send it to a totalsport or markham store at the mall @ reds branch maybe their service will be better there,note if you are unable to do so
kinldy indicate the settlement amount on our account and please include your banking details
we will open our account with other shops,
Nb BEFORE YOU DO SO PLEASE CHECK FOR HOW MUCH WE HAVE BOUGHT FROM YOU AND THE INTERESTED THAT YOU CHARGED US,,
Your urgent feedback will be appreciated,
Kind Regards
Maureen
You guys are unbelievable " We confirm that we have sent the account holder an email with a secondary card application form attached." i dont see on your comment here on hello peter nor on the email you sent to me i dont remember you acknowledging the mistake nor apologising now it makes sense how your employees are treating customer in this manner ,
is my complaints to you just another complaint a statistics?
have you atleast contacted the store and asked what happened to the 2 applications that we signed ,why are you sending me a form for the 3 time ,please note that we are not going to sign
another form please activate the secondary card and send it to a totalsport or markham store at the mall @ reds branch maybe their service will be better there,note if you are unable to do so
kinldy indicate the settlement amount on our account and please include your banking details
we will open our account with other shops,
Nb BEFORE YOU DO SO PLEASE CHECK FOR HOW MUCH WE HAVE BOUGHT FROM YOU AND THE INTERESTED THAT YOU CHARGED US,,
Your urgent feedback will be appreciated,
Kind Regards
Maureen