1 reviews | Active since Mar 2012
WORST SERVICE EVER WILL CLOSE ACCOUNT
<p>FIrstly I buy a R8000 ring and have always used american swiss for everything for the last almost 8 years and have always been a loyal customer. But this is the worst service I have ever recieved and due to the fact that I am 2 months down the road and still waiting for a manger t o call me as I feel I should be compansated for the 3-4 month I had to wait for a ring and it had been paid for the repairs before recieving the product how is it that in this process of beining very ****ED OFF that they dont even care.</p> <p> </p> <p>I have called customer service 3 times in the process and a manager was always busy (probally doing nothing) In the same process of calling the first call was neverlogged the second one was a guy that sortedout the first issue but was also told the manger is busy (busy wasting y time) the third call I get is from collections that I answer and tell them I will no longer pay as I am still waiting for a Manger to call.</p> <p> </p> <p>The very next day collections phones me again after I have made a note waiting for a manager and I lost my cool as your staff is incompetant and can not read.</p> <p> </p> <p>SO GET A USELESS MANAGER TO CALL ME </p> <p>OR PREFERABLLY ONE THAT WANTS TO WORK.</p> <p> </p> <p>I will not be paying for any of you R20 collection calls UNDERSTAND THIS</p> <p> </p> <p>IF YOUR SYSTEM IS AS STUPID AS YOUR PEOPLE THAT CANT READ HERE IS MY INFO</p> <p> </p> <p>CARL WIUM</p> <p> ********** 779</p> <p> </p> <p> </p> <p> </p>
Good day carlwium,
Thank you for your comment.
We have escalated your concern to the Operations Department for American Swiss and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
Good day carlwium,
Thank you for your comment.
We have escalated your concern to the Operations Department for American Swiss and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
