cW
carl W

1 reviews | Active since Mar 2012

06 Feb 2017, 21:29

WORST SERVICE EVER WILL CLOSE ACCOUNT

<p>FIrstly I buy a R8000 ring and have always used american swiss for everything for the last almost 8 years and have always been a loyal customer. But this is the worst service I have ever recieved and due to the fact that I am 2 months down the road and still waiting for a manger t o call me as I feel I should be compansated for the 3-4 month I had to wait for a ring and it had been paid for the repairs before recieving the product how is it that in this process of beining very ****ED OFF that they dont even care.</p> <p> </p> <p>I have called customer service 3 times in the process and a manager was always busy (probally doing nothing) In the same process of calling the first call was neverlogged the second one was a guy that sortedout the first issue but was also told the manger is busy (busy wasting y time) the third call I get is from collections that I answer and tell them I will no longer pay as I am still waiting for a Manger to call.</p> <p> </p> <p>The very next day collections phones me again after I have made a note waiting for a manager and I lost my cool as your staff is incompetant and can not read.</p> <p> </p> <p>SO GET A USELESS MANAGER TO CALL ME </p> <p>OR PREFERABLLY ONE THAT WANTS TO WORK.</p> <p> </p> <p>I will not be paying for any of you R20 collection calls UNDERSTAND THIS</p> <p> </p> <p>IF YOUR SYSTEM IS AS STUPID AS YOUR PEOPLE THAT CANT READ HERE IS MY INFO</p> <p> </p> <p>CARL WIUM</p> <p> ********** 779</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
TFG
TFG's reply07 Feb 2017, 08:20
Official

Good day carlwium,

Thank you for your comment.

We have escalated your concern to the Operations Department for American Swiss and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team