Worst service ever experienced!

I called twice on the 3rd of Jan regarding invoice p***

I spoke to Melinda call reference 566738 who PROMISED ME she processed the refund on the 3rd after my package was ****** by the courier in the December holiday rush which she agreed with me on the call that this is what possibly happened.

Okay so fast forward 14 days after MELINDA promised she processed my refund on the call and I specifically asked for a confirmation email for the refund which she also promised me. Clearly she was striking or something because I still have not heard from her.

So wait the amount of days required ( 7 - 10 working days) and today was that day.

Today I call. Speak to Annelise/ Anneline/ Anna whatever who said she will email Gail from G&C or the Jewelry department to process a manual refund I waited so patiently for her to place me on hold and read through the notes.

Phone AGAIN a forth time after no email was sent requesting my bank details. Spoke to Craig after asking to speak to upper management and he said he is second in line. He said he saw I have called multiple times. He said he saw the stuff were sent off to the jewelry department and again made EMPTY promises of getting the email today to send my bank details for a manual refund.

Get a lekker sms with case number CS-588856 BUT NO ASSISTANCE AGAIN ......... OKAY!!!!

First of all I SUPPORTED YOUR BUSINESS.

SECOND OF ALL NO one absolutely NO one contacted me about MY order supporting your business to state my package would NEVER get here for whatever the real reason is!!!!

I DEMAND urgent feedback ASAP