Worst service ever

I am unable to get to a tfg store in order for me to make a payment. Therefore i contacted the tfg customer service and requested a agent contact me so i may make a debt order arangment.i get sent a debt order form in pdf format. Then i get no reaponse for days then all of a suden i get told i must go to a tfg store to print the formto fill out the people must be so ill literate or they cannot read.cause i clearly requested a agent kindly call me as i am unable to get to a tfg store.i get sent emails and sms demanding payment but the *****s cant even read my request.agai n today i get the form in pdf format. I am descusted in the tfg groups cuatomer care service .i have never had such a hasel to pay my accoun***** unbelievable.the worst service ever.