WORST SERVICE EVER

Returned an item i bought to the TFG group, had to follow up every week for them to start the refund process EVEN then they had technical delays and didn't process our refund claim but FAILED to notify us. The call center staff all tell you different stories. For the past 10 days we've been told they have processed the refund only to find out TODAY when we should be getting money that it was NEVER processed because of some error. So we must be SANGOMAS and use bones to see that our claim has not been processed and we were waiting for 0 all along??????????????????????? And all we will be getting is SORRY. ****** nonsense, yet when we buy we pay immediately and not after 100 WORKING DAYS.