Worst Service Ever

I made an online purchase on Monday, 27 November 2017 and selected the 18 month option for repayment. Online then advised that I had to spend R 1500 or more for that option and they then had their technical department authorize the payment from my store card on a 12 month plan. The payment was then duplicated and I was charged twice for the same purchase. I then contacted the customer service department and they had the credit reversed and put back on my card. Upon purchasing an item at Foschini in Adderley Street, I had an available credit limit on my till slip. Online it showed a R0 available credit limit, hence me calling the customer care line again.

I have been sent from pillar to post the whole week already! I have been promised feedback and to date, nothing. I am not impressed at the level of service I am receiving from your group. My account is in shambles and then you are told that they cannot answer for the other agents who has helped thus far! I would also like to have my limit increased and that will probably be another week too. I have been in and ot of stores and on the phone to resolve this matter and still no solution.

Please advise as I donot intend on going into a store again anytime soon. I have waisted a lot of time this week and all in vain.

Also, I still await my online order which I was told would be delivered today if it arrives in Cape Town before 2pm or Monday at latest, yesterday. Today I call and make an enquiry and I am asked where I come on that information as the people at the depot in JHB donot even have a tracking number as yet. Can't deal!