Worst Retail Company with *********** Call Centre

TFG -Foshini group is the worst Retail Company to open an account on ,I opened my account a few months ago ,which i was approved ,i went to the North-gate mall to fetch my Card , I was happy with the store services ,Problem started a month later when i kept on receiving Messages that i must come and fetch my store card and make sure i bring my ID and start shopping ,to my surprise i already have collected my card ,I called the Call Center spoke to and i was informed i have two cards under my name which they also do not even understand how it happened ,Instead of Complaining that my Credit profile was ran twice and my credit score decreased by that i asked them to cancel the other one as i feel they is some ********** activities that is about to take place,because if anyone gets hold of my ID they can activate this Card. I was transferred to New accounts dept i spoke to Ziyaad Alexander who reports to Kelvin Clalte ,Alexander was so rude to me ,she said my account will be escalated for the other card to be cancelled ,till today am still getting messages everyday ,Am living in fear of what if i get ****** (phone and wallet ******) someone can cause havoc with my name and mess up my credit record