1 reviews | Active since May 2011
WORST retail account in the WORLD - IMPOSSIBLE to open
Did the whole process online (through their @Home brand) to open an account. All was approved provisionally. Sent the supporting documentation after having to chase them for answers. Heard nothing. Went to @Home in Clearwater who was VERY willing to help but could also get NOWHERE with the call centre to finalise the account opening. All was approved and they wanted to speak to me for verification, which I did then advised a further 4 days for finalization. Took almost 3 weeks to openb an account??? I cancelled it and opened an account with Edgars within the same day and finalized it. Boardmans will now get my business. Well done @Home on the SHOCKING service and business lost.... as if you care. IMPOSSIBLE to do business with TFG. My impeccable credit score means nothing to you???
Good day sareldup
Thank you for your comment.
The information has been brought to our attention and will be escalated to the relevant department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day sareldup
Thank you for your comment.
The information has been brought to our attention and will be escalated to the relevant department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day sareldup
Thank you for your bringing this to our attention. We are sorry that no one has made contact with you.
This matter has been escalated to the New accounts management team for urgent feedback.
Kind regards
The Customer Support Team
Good day sareldup
Thank you for your bringing this to our attention. We are sorry that no one has made contact with you.
This matter has been escalated to the New accounts management team for urgent feedback.
Kind regards
The Customer Support Team