ER
Etienne R
1 reviews | Active since Nov 2021
14 Dec 2021, 10:34
WORST POSSIBLE SERVICE EVER! ABSOLUTE NONSENSE!
I want you to know and make it known. I AM VICIOUSLY angry at your stupid institution! Your company COMPLETELY missmanaged me as a customer and BECAUSE OF YOUR companies poor service my vehicle has been declined. AND NOW I have to wait 3 to 6 months before I CAN BUY A CAR! I am sitting alone in a small town without anyone near me and without a vehicle, because your absolutely useless and garbgage stupid institution gave me the wrong banking and payment details! BECAUSE OF YOUR COMPANY! I AM SO ANGRY I CANT BREATH! I WILL DO EVERYTHING I CAN IN MY POWER to make this as PUBLIC AS I CAN! I HAVE never regretted making use of someone's services MORE than I regret USING TFG! WHAT AN ABSOLUTE HORRIBLE company! I HAVE SO MUCH TO SAY, but I am holding back for YOUR SAKE. ABSOLUTE ******* PLACE!
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
14 Dec 2021, 15:59 Good day Etienne Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Dec 2021, 15:59
Official
Good day Etienne Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
ER
Etienne R's updateReviewer Update
14 Dec 2021, 16:07There is nothing you can do now. Its too late. I have to wait 3 to 6 months. The car dealership needed a letter from you to explain why I am listed as a slow payer because payments were NOT allocated on YOUR side. I pay MORE than what I am supposed to pay. and pay as soon as I can every month to make sure your account is well taken care of. And as a thank you, the payments were never allocated up until a month ago, and THAT has impacted my report and the bank has declined my vehicle. Im so frustrated sitting in this house by myself and this was the little bit of freedom I was looking forward to. I OPENED UP the account with you so that I can raise my score. I cant help myself, I feel like crying and there's nothing I can do. THIS IS SO DAMN HOPELESS. AND WHATS WORSE, when I initially called 2 months ago to resolve this, the accounts lady basically laughed me off as if I DIDN'T PAY! AND THEN THEY FOUND ALL THE PAYMENTS. I am HEART broken at how you treated me and handled the situation.
ER
Etienne R's update14 Dec 2021, 16:07
Reviewer Update
There is nothing you can do now. Its too late. I have to wait 3 to 6 months. The car dealership needed a letter from you to explain why I am listed as a slow payer because payments were NOT allocated on YOUR side. I pay MORE than what I am supposed to pay. and pay as soon as I can every month to make sure your account is well taken care of. And as a thank you, the payments were never allocated up until a month ago, and THAT has impacted my report and the bank has declined my vehicle. Im so frustrated sitting in this house by myself and this was the little bit of freedom I was looking forward to. I OPENED UP the account with you so that I can raise my score. I cant help myself, I feel like crying and there's nothing I can do. THIS IS SO DAMN HOPELESS. AND WHATS WORSE, when I initially called 2 months ago to resolve this, the accounts lady basically laughed me off as if I DIDN'T PAY! AND THEN THEY FOUND ALL THE PAYMENTS. I am HEART broken at how you treated me and handled the situation.