1 reviews | Active since Nov 2016
Worst Online Store
<p>I'm furious with the arrogant service I've received from the TFG Online store team. They have absolutely no regard for their customers!</p> <p>I ordered an item on a promotion, and the online store had trouble processing my payment. I emailed the team instantly asking for the banking details so I could pay. After receiving no answer for 2 days, they simply canceled my order. When I contacted them again thinking they would be sorry for the lack of contact, and quickly give me a new way to purchase the item with the same discount, I was absolutely astonished to find that they robotically treated me like a child saying the same thing over and over in the emails, and ignored what I was asking. As an online store manager myself (Peststore South Africa) I cannot even think we would ever treat our customers this way! Utterly appalled!</p>
Got a professional call from a manager saying everything will be sorted out. Will turn this 1 start into a 5 star the moment it's finalised. Already feeling a lot happier with the service.
Got a professional call from a manager saying everything will be sorted out. Will turn this 1 start into a 5 star the moment it's finalised. Already feeling a lot happier with the service.
Good day Ash7fire
Thank you for your comment.
The information has been brought to our attention and will be escalated to the relevant department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day Ash7fire
Thank you for your comment.
The information has been brought to our attention and will be escalated to the relevant department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Got a professional call from a manager saying everything will be sorted out. Will turn this 1 start into a 5 star the moment it's finalised. Already feeling a lot happier with the service.
Got a professional call from a manager saying everything will be sorted out. Will turn this 1 start into a 5 star the moment it's finalised. Already feeling a lot happier with the service.
I am now a very happy customer! The right people spoke to me and apologised for the way I was treated, and gave me over and above my discount I lost with reordering it! I think I have to wait 54 hours before I can change this from a complaint into a compliment.
I am now a very happy customer! The right people spoke to me and apologised for the way I was treated, and gave me over and above my discount I lost with reordering it! I think I have to wait 54 hours before I can change this from a complaint into a compliment.