Worst Online Shopping Platform - No delivery!!Inconvenienced!!Poor Customer Service!!

Today is Saturday,03 August 2019, 10 days after I placed the order,3 days after lodging my first concern and the day that I was supposed to make use of the Item. If the latter is not the epitome of poor customer service, inconvenience and we don't give a **** attitude I don't know what is.

I have utilized a lot of online purchasing platforms and have never experience this type of service. The item has been with the courier company since the 25th of July 2019 and has been on despatch status since 29th of July 2019.....that parcel was due for the 31st of July latest. I was told not to move an inch yesterday because will be delivered, I even took a day off, you can guess TFG was a no show again.Perhaps the online shopping space is not your forte.I have notified you guys that the package has not been delivered, I expected a sense of urgency from your side. For four days with no resolution or feedback is something else. When I request the courier companies contact details you tell me that you don't have them and cannot give them to me because they are RTT, whatever that is.

How do you get a courier reference and not know who's the courier?How is it possible that you don't know your contractor's details?(another IDGF attitude perhaps)How do you contact each other when there's an inconvenience and it has to be communicated to the customer? Who's fooling who here?Perhaps you forgetting that I have already paid for this product.

The inconvenience you have caused in my life is unbearable now I had to go buy the same item as the event that the item was going to be used in is today.

PS - Worst service of my life!!