Worst online shopping experience ever

I purchased shoes on 22 December. They took so long to be delivered at the store for my collection that I requested a refund before it arrived. By the time it arrived at the store on 3 January I had already left JHB and gone home to CT so I requested that they return to sender and process my refund internally on 10 January.

It is now 27 January and I'm still waiting for my refund.

The average turn around time for my queries has been 2-3 days. For example, I'm still waiting for a reply from their accounts department since Friday, it is now Tuesday the following week. I have received better service from Telkom and Standard Bank.

I don't care if December was a high volume period, so don't bother giving me that excuse. I purchased from numerous other stores over the same period and had no issues. For example, my takealot order that I purchased on the exact same day arrived in 2 days, I sent one of the items back and was refunded within a week.

If TFG Online wants to stay competitive in the online shopping space they need to catch a wake up.