Worst online shopping experience ever

Do not ever make an online purchase at any of TFG online stores. I will never again. I will also never step a foot in one of the stores either.

I made an online purchase on 16 June. The goods have been with the courier since 21 June.

I have made several calls and sent emails. The emails are being ignored, and with each call they tell me they will get back to me, but no one gets back to me.

I have also been offered a refund, which is not what I want, I want the goods that I purchased.

I would understand, given the current circumstances with COVID-19 that there are delays, but why not be open and honest about it, why are you ignoring our emails and not getting back to us even if saying so on the calls?