tT
tasneemwadee T

1 reviews | Active since May 2017

22 May 2017, 17:14

Worst online shopping experience and against consumer law

<p>I never write reviews but the experience here was so bad in using a gift cards that I am compelled to share. Dont buy gift cards from them,they cant convert into egift cards. When they do, your purchase wont go through on their website, and you will be forced to put a stop to your all bank accounts your tried to complete the part payment with. Neither will they be able to reissue your egift card, nor will they refund your money, the only other alternative is you are forced to wait for the reissue of an egift card for you to turn it back into a normal gift card to avoid their online shopping nightmare. Meanwhile you will be forced to call daily for updates sometimes holding on for around ten minutes whiel you have the joy of explaining yourself repeatedly. NEVER EVER AGAIN</p>

0
Replies (2)
TFG
TFG's reply23 May 2017, 10:11
Official

Good day Tasneem

Thank you for your comment.

The information has been brought to our attention and will be escalated to the relevant department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team

tT
tasneemwadee T's update23 May 2017, 10:45
Reviewer Update

How do you plan on following up with no reference number?

Sending emails to say it's escalated without actually giving me my card or money back, doesn't mean the issue is resolved. Ref Number RM74024

GIVE ME MY MONEY BACK