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Charles M

1 reviews | Active since Apr 2019

06 Dec 2020, 11:22

Worst online customer service

I am so dissapointed In TFG online services. There customer service is pathetic. i purchases alot of items online and ive got almost all my items except 1. so i phoned in to there online service to inquire about it and they just say that they will look into it. Now this is in May 2020. Up until today which is the 6 December 2020, 8 months later I still havent received my item. And if they think im going to pay for an item that i havent received then they surely mistaken. Now i have ask to speak to the manager in their department and I was told that i need to sent a email. Ive sent an email how many times already and nobody is coming back to me. So they forced me to contact them which i did. The last conversation was that they will refund me in 48hours which is 2 months ago, still no refund or item received. Im just sick and tired of calling and asking for my refund or item. I hope that the CEO of TFG is seeing this review. The world is moving to a digital platform and i must say that your online service has alot of training to do on customer service. I didnt want to post a review like this but surely u can understand the patience that i had has run out.

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Replies (2)
TFG
TFG's reply07 Dec 2020, 17:03
Official
Dear Charles  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 
CM
Charles M's update18 Dec 2020, 19:51
Reviewer Update
So TFG came back with a reply via email and apologies for the inconvenience. So they ask me for the order number to investigated the situation and did not even advise me as to how long it will take more or less for the query to be resolve and they just gave me a reference number(Hellopeter Review | RM282980). so i provided them with the order number and this was now on the 9 of December 2020. On the 11 December 2020 I got a email again from the same person Caela October that works for TFG online i presume,asking me which item im awaiting for to be refunded, so i rep**** with the item details. Today is the 18 December 2020 almost 2 weeks and still no refund or item received. After 8 months of waiting, still to wait another 2 weeks and going. What upsets me the most is that i want to buy online again but i no for a fact that if i make purchases online again, my situation will not be resolve.