MA
Michè Arendse
1 reviews | Active since Feb 2017
03 Dec 2018, 11:54
WORST ONLINE CALL CENTRE SUPPORT....EVER!
I would not even give TFG online department 1 star. Pathetic service. I had a query that was not resolved since October. After numerous communication sent by me to different departments, even calling to speak to a supervisor( still no call back after a week) and a complaint lodged - absolutely no feedback given or contact made. If a supervisor cannot honor a call back for a customer....it speaks volumes about your poor internal processes or lack there of. This is not TCF compliant at all and to make matters worse, they do not stick to their delivery guidelines but yet as a customer I get attitude and excuses from your call center staff.
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Replies (2)
TFG's replyOfficial
11 Dec 2018, 16:16Good day miche-arendse,
Please accept our sincere apologies for the delay in response.
We are sorry to hear about the difficulty you encountered. It is definitely not the kind of experience we aim to give our Customers! Your feedback has been passed on to the team and a Service Champion will be in contact with you soon.
Kind Regards
The Customer Support Team
Please accept our sincere apologies for the delay in response.
We are sorry to hear about the difficulty you encountered. It is definitely not the kind of experience we aim to give our Customers! Your feedback has been passed on to the team and a Service Champion will be in contact with you soon.
Kind Regards
The Customer Support Team
Best regards,
TFG's reply11 Dec 2018, 16:16
Official
Good day miche-arendse,
Please accept our sincere apologies for the delay in response.
We are sorry to hear about the difficulty you encountered. It is definitely not the kind of experience we aim to give our Customers! Your feedback has been passed on to the team and a Service Champion will be in contact with you soon.
Kind Regards
The Customer Support Team
Please accept our sincere apologies for the delay in response.
We are sorry to hear about the difficulty you encountered. It is definitely not the kind of experience we aim to give our Customers! Your feedback has been passed on to the team and a Service Champion will be in contact with you soon.
Kind Regards
The Customer Support Team
Best regards,
MA
Michè Arendse's updateReviewer Update
14 Jan 2019, 10:56More than a month later and still no response. My voucher has long since expired since my query on October. You have just confirmed how terrible your service is. Clearly no one is accountable in their job roles.
MA
Michè Arendse's update14 Jan 2019, 10:56
Reviewer Update
More than a month later and still no response. My voucher has long since expired since my query on October. You have just confirmed how terrible your service is. Clearly no one is accountable in their job roles.