Worst experience with TFG online shopping (Foschini group)

I purchased this item on black Friday then it was cancelled in two days. I called you people and you told me that I will get my refund after 10 working days. Fine, I accepted that. Today is the 11th working day without my money so I decide to call and inquire about my money. I call to mention that I was expecting my money back by 11th December since that would have made a maximum of 10 working days. The consultant tells me that "no the previous guy was supposed to mention to you that you have to forward your banking details so that the refund can go through". I was then transferred to Bianca who did not even assist me with anything, just as useless as the first person that did not tell me to forward my banking details.

Firstly it is not my problem that this thing they call "their system" had a glitch. Fine I was forced to take my refund as this was the only thing they could do. I call at a later stage to ask about this refund then whoever that useless guy was did not tell me at all that I am supposed to forward my banking details. They are are putting useless people there to answer their phones that have the mindset that we as the customers are supposed to guess or just smell in the air that no since they are going to refund us it means we must send banking details. That guy is just useless and unprofessional at all. I forgot his name but I guess it is a good thing that they record these phone calls. (Please note that your call will be recorded for security and quality purposes)

Their system glitching is their problem and not mine at all, then they put useless people to answer the phones. Now I have to wait an extra maximum of 10 working days to get MY MONEY back, I have to beg them for MY MONEY. I have already made plans with that money but now my plans have to ruined because of their useless consultants and the reason that they love "it's the system sir". They are wasting my time, they are stressing me, they are making me beg you for MY MONEY and they are playing around with my plans.

I want to be compensated for all this I am going through because of them. They shouldn't give me an online voucher of R100. I want nothing to do with their online business or their favourite line " it's our system sir". I want a proper compensation that makes sense. I can't be going through all this because they employ people who are not serious about their job and because they system keeps on glitching. I don't understand why they can't just give me those shoes with what I paid for them, they have stock all over the country, instead they want me to BEG for MY MONEY, not theirs but MINE. I did not buy those shoes on credit, I fully paid for them.

I hope to get help with my complaint. I want nothing to do with their online business please, I have had it, I do not want an online voucher, can I have a reasonable compensation so that make sure they hire the right people and so no one can go through this in future. Can you please assist me, 20+ WORKING days for waiting for my money? NOHH I am going through a lot here, going through a lot.