WORST EXPERIENCE (PAID FOR CLOTHES BUT WAS TOLD TO LEAVE WITHOUT THEM OR REFUND)

On the 17 August 2022 my nephew swiped for his clothes at Markham in Metlife mall King Williams Town (Qonce). The confirmation sms came through on his phone but the lady that helped her told her it did not go through he shoulf go to the bank and get bank statement which will confirm the transaction went through. He did that and went back to the same lady. She checked the statement and saw that it went through but told him that he should wait for an sms from them.

On Friday, 19 August he went back with his mother as this did not make sense to the family. They spoke to the Manager in Markham Metlife mall and he confirmed that the they can see the payment of R750 but they need to follow a process of some sort and should wait for an sms from them as this takes long. And still on Friday, they left without the clothes which have been paid for.

Now this does not make any sense at all. Why did Markham staff allow them to leave without the clothes which they paid for? This is unfair to them as the customers and I am very much sure that when the manager saw that the payment went through they were suppose to do something and give my nephew his clothes.

What is expected of him now? How do you allow your customers to pay for clothes and leave without them because of an error made by your machine or staff? I am very much disappointed at how they were treated. Still today they have not received an sms or a phone call telling them to go get their clothes or money. A week later, and still nothing from Markham store in Metlife mall King Williams Town.