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debbie P

1 reviews | Active since Jan 2020

05 Dec 2020, 13:23

WORST EXPERIENCE ONLINE SHOPPING

TGF has zero control over their online shopping site - orders go missing, you receive SMS's to collect parcels that have not yet been delivered - they honestly don't know where the orders are. I have a parcel outstanding from 19th October, I have mailed on numerous occasions (all ignored). They said they had delivered, signed for by Mlungisi, yet there is no Mlungisi working at the store they delivered too. They do not respond to emails and do not care if your orders are received or not!! I received an SMS to collect a parcel that had not been delivered, when I called the lady rudely advised me that I had only ordered a week ago and cannot expect delivery yet. I did however get an SMS and a reminder to collect BUT it has not been delivered. My relationship with TFG ends here.

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Replies (1)
TFG
TFG's reply05 Dec 2020, 14:56
Official
Dear Debbie  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team