WORST EXPERIENCE EVER

I would like to report the awful experience I received from the TFG online department over the past week. On the 13th of June, I placed an order in the Fabianionline store for 2 items and chose The fix Somerset store to be the pickup address for me. I received notification on Wednesday that the parcel was delivered and I must go and pick it up. I sent someone to go and collect for me on Friday and she found the chosen store closed for renovations and went to Fabianistore where she was advised to go check at Markham's, the parcel was not there. I called the online call center and stressed the importance of having this query resolved that day as it was my husband’s first fathers day gift. The lady promised to call me back which never happened instead I got an email with a ticket number. Saturday I dedicated hours of my time and went to every TFGstore as advised by the agent on Friday with no luck and by that time, the call centre was closed. I sent an email further stressing the importance of receiving the parcel before 12 pm Sunday and the inconvenience this was causing me as I had to drive from Sunningdale to Somerset on 2 occasions already. On Sunday I called the call centre again and insisted to get help and my details were given to Yamkela to assist and I must say, he tried his level best and offered me a R500 voucher but this does not even compensate for the financial and time I have lost. He arranged for Noxy to meet me at the Fix store at 12 pm to collect the parcel that by the way arrived at 2:40 pm. At some point, I was told that unfortunately nothing can be done by Bianca and I must wait until the store is opened again. For a business this big, the experience I had was so gross and still ****es me off that the management of such a big establishment did not see anything wrong with locking up customers' parcels and telling them to wait until the store is closed. worst experience ever.